Know the next steps before you choose.
Return conditions, damage support, and warranty details belong with the furniture and delivery quote.
The framework below is being prepared for launch. Final return instructions, fees, and product-specific warranty terms will be published before checkout opens.
A 30-day return request window
The planned framework allows a return request within 30 days of delivery for eligible, unused pieces in resalable condition. Keep the original packaging, hardware, and accessories.
Return authorization is needed before shipping a piece back. Customer-choice returns carry return freight costs; restocking charges, collection arrangements, and assembled-item eligibility must be established in advance.
If something arrives damaged
Photograph the damage, packaging, and shipping label, and record visible damage on the delivery receipt. Report the issue promptly, ideally within 48 hours.
Keep all cartons and parts while the issue is reviewed. This reporting request does not remove rights under applicable law.
Delivery and return costs
A completed upgraded delivery service is generally not refundable. Return pickup, disassembly, and repacking are separate from the original delivery service.
Cancellation, re-delivery, storage, and return fees will need a clear written schedule before booking. These separate aftercare fees are not included in the white-glove upgrade.
Warranty and replacement parts
Warranty terms and replacement-part arrangements need confirmation for each piece. No collection-wide warranty duration is promised here.
Keep the item reference, photographs, and purchase record together. Product-specific care instructions should travel with them.